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Delivery Information

Your Bow Wow Meow Smart Tag will be dispatched by first class signed-for post within 24 business hours of receipt of your order.  If you order any additional engraved tags or eZeClips with your Smart Tag, these will all be sent together.

Royal Mail first class post usually arrives the following working day, but Royal Mail does not guarantee this.  Royal Mail advises to allow up to 5 working days as there are sometimes delays in some sorting offices.

If you have not received your order within 5 working days, please email us at with your name, address and details of your order.  To check the status of your order you can log into your account at and check your Order History.